ORDERS

• Order Methods

You can order our products in the following ways :
  1. Log in with your codes and complete your order by filling in the form with the billing and shipping information.
  2. By phone: Call us at 2310812813, 2310708223, 6987872118 every day Monday-Friday 8:30-16:30. During the remaining hours and days, there is an answering machine available where you can leave a message with your order.
  3. By SMS message or via Viber to the mobile phone 6987872118 leaving the billing information (applies to existing customers for repeat purchases of cooperation items)
  4. By mail sending your order to info@supplies-solutions.gr.
  5. Finally, you can place your order directly with the sales consultants who serve you on the contact numbers they have given you.

• Methods of Payment:

Our company has the following payment methods:

  1. By charging your credit/debit/prepaid card (MasterCard, Visa, Amex, Maestro) through the transaction center of Piraeus Bank.
  2. Bank payment via deposit or transfer of the value of your order to the following accounts held by our company.

Accounts available:

BANK OF PIRAEUS

Account: 5218-075533-814

IBAN: GR 8001722180005218075533814

EUROBANK

Account: 0026.0705.53.0200690033

IBAN: GR 6502607050000530200690033

ALPHA BANK

Account: 714002002012060

IBAN: GR 2101407140714002002012060

BENEFICIARY: HO.RE.CA SUPPLIES. E. E

Please leave your company details (Name and VAT number) with each deposit and send us by e-e- u>mail( info@supplies-solutions.gr.) the deposit receipt so that we can update your balance tab in time.

• Methods of Sending Orders:

  1. Orders will be sent on the next working day from their receipt if they concern the city of Thessaloniki. Distribution is Free with privately owned van-type trucks. There is a minimum order of €30 (including VAT).
  2. You can pick up your order yourself from Our facilities us to prepare your order.
  3. In areas outside the city but within the Thessaloniki region there is regular delivery 1-2 times a week for free with our own vans. Upon receipt of your order, you will be informed of its delivery date by our customer service department.
  4. In Halkidiki orders are sent Free of charge during the 2-3 regular deliveries that our company makes during the Summer months with our own trucks.
  5. For areas outside our Prefecture and to cover the rest of Greece, our company cooperates with an expanded network of transport companies to ship our goods Nationwide. In these cases the transportation cost is borne by the customer.

If the products are available, your order will be executed the next working day for the city of Thessaloniki and we will inform you about its dispatch for the surrounding coverage areas.

• Return Policy:

  1. Our company accepts the return of merchandise as long as it is returned intact & unused within 14 days.
  2. In cases of wrong shipment or shipment of defective goods, we will replace the problematic goods free of charge if there is timely notification and before the lapse of 10 days.
  3. In the case of items with logo printing, goods cannot be returned.